How can I care for my carpet?

A well-cared for carpet will last you many years. As with so many things, the care and attention you give your purchase will be reflected in its appearance and performance. Following some simple guidelines will help care for your carpet and prolong its life.

Most rooms benefit from a thorough vacuuming on a weekly basis. In high traffic areas, such as hallways and stairs a twice-weekly thorough vacuum will work wonders. Not only will this help prevent dirt from lodging in your carpet, it’ll also care for the pile of your carpet and help keep it looking beautiful. Different homes have different needs, and after some time, your carpet will benefit from a professional clean to keep it looking at its best. We recommend leaving this to the professionals; visit the National Carpet Cleaners Association Website for details of your local professional carpet cleaner.

A vacuum cleaner is the best tool for keeping your carpets looking beautiful. You may also find a lightweight carpet sweeper useful – they’re great for a quick daily clean-up, especially if you have small children or animals. We recommend upright vacuum cleaners, with nozzles for getting into hard-to-reach spaces and against skirting boards and furniture. You’ll get better results with a rotating brush attachment on cut pile carpets. Shag and looped pile carpets, should only ever be cleaned with a suction-only setting. If you have a shag pile carpet, then a carpet rake will to help prevent matting if used on a weekly basis.

What’s Happened to My Carpet?

Our carpets are made from natural materials, so you may notice some unusual occurrences as your carpet settles into its new environment. Here are some of the most common things you may notice.


Carpets can suffer from pilling – small balls of fibre that are anchored to the surface of the carpet often seen in areas of heel abrasion – for instance in front of chairs. Pilling isn’t serious and should be removed by gently clipping with a pair of scissors. Ensure you use a vacuum cleaner suited to your carpet: cut pile carpets fare best with upright cleaners with rotating brushes. Loop construction carpets require a suction-only cleaner. Pilling is a cosmetic occurrence, and will not affect your carpet’s performance.


You may notice small tufts above the carpet’s surface. Simply cut the tuft off with a pair of scissors, and carry on enjoying your carpet. The appearance of occasional tufts will not affect the way your carpet wears. Do not pull at the tufts as this can damage the carpet.


Indentations are small dents that appear on a carpet as a result of concentrated pressure from furniture. Prevention is better than cure and we recommend you regularly move furniture and spread the weight of your furniture through the use of custom coasters. If you find indentations on your carpet then the gentle application of water – through an ice cube, a mister or steam cleaner can aid recovery.


Loop pile carpets can suffer from fuzzing. This takes place when loose fibre on the surface of the carpet becomes tangled, whilst still attached to the rest of the carpet. Gently remove the fuzzing by careful clipping with a pair of scissors.


All new carpets will shed loose fibres, particularly in areas of heavy traffic. Don’t be alarmed if your vacuum bag is full of fibre – the loose fibre within the yarn are working their way to the surface of your carpet and being collected by your vacuum. It may look like there is a lot of loose fibre, but this is only the result of air expanding the fibre, making them look more significant than in reality. Shedding may take place for some time, but be assured that it will not result in damage to your carpet’s appearance or performance.


All pile fabrics (for instance velvet) suffer shading and occasional pile reversal during normal use; cut pile carpets are no different. The appearance of light or dark patches occurs when the pile fibre is moved in one direction or another. This is a feature of the carpet and not a manufacturing defect.


Stairways are challenging for all carpets, and you may notice accelerated wear, especially at the edge of the steps. It may be possible to periodically lift your carpet and move it in order to distribute wear more evenly. Ask your local carpet dealer for their advice on your particular situation.


Snags can occur when something such as a heel or toy catches the carpet and brings fibres to the surface. Simply cut off the snag with a pair of scissors. Be careful not to pull the snag as this may damage your carpet.

I have been in the flooring trade for 49 years and having fitted all Penthouse carpets in every conceivable type of installation, I can honestly say I have never been disappointed with the results.M, Wilson - Master Fitter